Shipping & Return Policy

🔧 Damaged During Shipping

 

If your device arrives damaged, please contact us immediately upon opening the package.

Take clear photos of the outer box and product, and send them to our support team.

We will replace it free of charge after verification.

 

🛠 Quality Issues

 

If you experience any quality-related issues (non-human damage), we will provide a free return or replacement within the warranty period.

 

❌ Non-Returnable After Use

 

Due to hygiene and safety reasons, used devices are not eligible for return or exchange unless a verified product defect is involved.

 

📦 Returns Within 7 Days (Unused)

 

If you change your mind within 7 days of delivery and the product is unused, you may request a return.

In this case, return shipping costs will be covered by the customer.